So I got my bill for Jan from State Farm been with them for over 15 yrs never have too much problems with them this is maybe like my 4th problem in the last 15 yrs. To me that’s an excellent record. I normally don’t look at my bill for state farm because it’s the same thing every month but Zaza got a hold of it and said she was teaching her dolls about bills……..girl stop so I took the bill from her she had already opened it and shat. I glanced and saw that my bill was 200 something dollars I was like whaaaaaaa so I opened it up to see why and they have an extra 52 bucks on there from what I had no idea. I called them the Thursday after Christmas because I thought for sure they would be open I got no answer so I called corporate.
Me: Yes hi I am calling my local state farm seems to be closed and I was calling about an extra 50 bucks on my bill
Corporate: All agencies are supposed to be open whats the name of your agency
I give the name they put me on hold………
I get a beep on my phone it’s my agency dammit I love when corporate gets shat done. I clicked right on over
Agency: Ms Bryant we are in the office today you must have called the wrong number
Me: Haha you funny I called the number directly on my bill which is the same number you just called. I was born yesterday but not last night
Agency: We are right here I don’t know why no one picked up. Anyhow how can we help you. You have been such a faithful customer to us we would like to offer……….
Me: I ain’t call about all that why my bill up 50 something dollars
Agency: Ms Bryant let me put you on hold so I can take a look
Agency: Ms Bryant we will have to call you back I don’t know why your bill is this high and we can’t seem to figure it out.
Me: You got one hour or I will be calling back.
They called me back in 20 min
Agency: We think we charged extra for one of your insurances. Please disregard that for now and send in your regular payment.
Me: you think…….fine I need your name so I can write down date and time
Agency: Oh Ms Bryant you are fine I already documented it in the system
Me: Good now give me your name so I can document it in my system
I don’t play with these people when it comes to my bills. Always check your bills even if they are the same thing every month. Tmobile does that shat to me all the time adding extra stuff to my bill and on the bill it doesn’t really say why.